Dr. Mackles is a Patient Safety Consultant and Healthcare Risk Manager recognized for working with the healthcare industry to reduce medical errors, increase healthcare safety protocols, meet / exceed patient safety compliance standards, and reduce unnecessary costs. Dr. Mackles’ programs and topics include:
- Medication Delivery
- Effective Communication with Patients and Among Providers
- Technology Integration
- Creating a Safety-Driven Culture
- Hospital Inpatient Care
- Improving Patient Satisfaction
- Nursing and Long-Term Care
- Assisted Living
- Ambulatory Care
- Critical and Surgical Care
- Continuous Process / Systems Improvement
Contact Dr. Mackles for questions or to arrange a speaking engagement.
Medication Delivery
Dr. Mackles provides a comprehensive evaluation of your medication delivery system and procedures relating to Patient Safety and the Prevention of Medical Errors. Medication delivery is often a complex and multifaceted process that results in unnecessary medical errors. Dr. Mackles recommends and helps coordinate the implementation of new, systems-driven working models to optimize Patient Safety and minimize liability and risk. Included in this program are “The 5 Rights” to medication delivery: 1) The “right” drug, 2) The “right” dose, 3) The “right” route, 4) The “right time, and 5) The “right” patient.
Effective Communication with Patients and Among Providers
Dr. Mackles provides a comprehensive evaluation of overall communication processes and protocols relating to Patient Safety and the Prevention of Medical Errors. Dr. Mackles then recommends and helps coordinate the implementation of new, systems-driven working models to optimize Patient Safety and minimize liability and risk. Work includes provider-patient communications and provider-provider communications.
Technology Integration
The Technology Revolution is well underway throughout all sectors of the healthcare industry. Dr. Mackles provides a comprehensive evaluation of Patient Safety as it relates to technology. Dr. Mackles provides timely and accurate recommendations for improving the use of existing and planning for new and emerging technologies. This program optimizes the capabilities of healthcare practitioners to use technology to improve patient care and safety, reduce liability, and control costs.
Creating a Safety-Driven Culture
Dr. Mackles works closely with senior administrators and executives to define a Patient Safety Culture that ensures unparalleled standards of patient care and minimizes or eliminates preventable medical errors. Teamwork, collaborative integration, individual, departmental, and inter-department engagement, and systems that provide measurable results spearhead this important program.
Hospital Inpatient Care
Dr. Mackles works closely with hospital administrators, boards of directors, and medical staff to evaluate and recommend Patient Safety standards that ensure the high quality of patient care while minimizing or eliminating preventable medical errors and liability. Dr. Mackles is recognized for working in a collaborative and cost-effective manner to implement necessary changes in hospital processes, systems, and protocols to achieve measurable Patient Safety standards in critical and non critical services.
Improving Patient Satisfaction
What prompts patients to choose one healthcare venue over another when both are conveniently located and provide quality care? The answer is… “excellent service.” Dr. Mackles understands that the quality of service they receive is much easier for patients to evaluate than the quality of medical care they actually receive; that it normally plays a disproportionate role in their choice of a healthcare venue. Dr. Mackles works collaboratively with healthcare venue owners, executives, physicians, etc. to create Patient Satisfaction programs to attract loyal patients, and to enhance brand recognition.
Nursing and Long-Term Care
Nursing homes and long-term care facilities require customized Patient Safety policies and processes to assure the highest quality care while minimizing or eliminating costly medical errors and liability. Dr. Mackles works with top administrators and executives to evaluate and improve Patient Safety in all areas including systems and processes, communications, technology, regulatory safety compliance, medication delivery, building a Patient Safety culture, and more.
Assisted Living
Assisted living is one of the fastest growing industries within healthcare. Dr. Mackles works with top administrators and executives of assisted living facilities to evaluate and improve Patient Safety in all areas to assure the highest quality care while minimizing or eliminating costly medical errors and liability. This includes systems and processes, communications, technology, regulatory safety compliance, medication delivery, building a Patient Safety culture, and more.
Ambulatory Care
Dr. Mackles works closely with physicians, owners, and senior management of ambulatory care facilities (doctor’s offices, clinics, medical center outpatient and emergency departments, etc.) to evaluate and enhance Patient Safety and to prevent medical errors and reduce liability. Dr. Mackles provides leading-edge programs in all areas including systems and processes, communications, technology, regulatory safety compliance, medication delivery, building a Patient Safety culture, and more.
Critical and Surgical Care
Dr. Mackles works closely with physicians, surgeons, critical care department heads, and senior management to evaluate and enhance Patient Safety and to prevent medical errors and reduce liability in critical care / surgery care environments. Dr. Mackles provides leading-edge programs in all areas including critical / surgical systems and processes, communications, technology, regulatory safety compliance, medication delivery, building a Patient Safety culture, and more.
Continuous Process / Systems Improvement
Dr. Mackles understands that healthcare systems, processes, technologies, policies, and procedures are constantly changing. Dr. Mackles works closely with healthcare providers and senior executives to consistently evaluate healthcare systems, processes, technologies, policies, and procedures to ensure continuous improvement for optimal Patient Safety and to reduce risk and costs associated with preventable medical errors.